Service & Support
The Mazak MPower new online customer portal delivers a faster, smarter and more connected support experience for every Mazak customer. Now, through one convenient online destination, Mazak MPower gives you instant access to the tools, resources and expertise you need to maximize uptime and keep production moving.
- Request service.
- Connect with technical support.
- Enroll in training.
- Order parts.
- Track spindle rebuilds and more.
Do it all easily with the Mazak Power customer portal knowing you are backed by Mazak's renowned customer support. From installation through every stage of your machine's life, Mazak MPower gives you the tools to work faster and stay ahead of the competition.
Single-Source Support: Mazak MPower Customer Portal
Ease of use plays a vital role in maintaining high productivity. It’s true for machines, and it's just as important when it comes to service and support. That's why Mazak provides customer support through our convenient single-source portal.
Other service providers might take days or even weeks to respond. That’s not the case with Mazak. After submitting a request through the Mazak MPower online portal, our service engineer can be on-site to solve your problem often within 24 hours. Our network of more than 300 Mazak factory-trained direct service representatives and certified distributor personnel makes this possible. Because we provide you with a single-source service system, Mazak ensures a quick and efficient response to all your questions.
With the Mazak MPower single-source portal, you benefit from:
Centralized Communication
Eliminate excess emails and phone calls.
Regional Support
Our North American network of 8 Technology Centers and 5 Technical Centers includes more than 300 factory-trained Mazak service representatives and certified distributor personnel.
Expert Answers
Get free technical support and software upgrades for the life of your Mazak machine. and a guaranteed 1-hour response to any technical question, 24/7.
24/7 Access
Access your account information 24/7/365 through our My Mazak Service Portal.
Technical Support
At Mazak, we pride ourselves on the quality and reliability of our machines. That’s why we stand behind them with the industry's best 2-year comprehensive parts and labor warranty on every machine we sell. Our warranty covers all components, includes operator training and much more – all of which you can access through our convenient online portal.
With the Mazak MPower single-source portal, you benefit from:
Free Programming Training
Get full access to 3 years of programming training at no charge to help you use your technology to its fullest productivity.
24/7 Technical Support
Throughout the life of your Mazak machine tool, access 24-hour technical support through our portal and receive free software upgrades every time we introduce new functionality.
Guaranteed Responsiveness
Guaranteed response to your technical questions submitted through the portal within 1 hour. Most often a Mazak service engineer can be at your shop within 24 hours to solve a problem.
Comprehensive Warranty
Mazak provides the industry's most comprehensive 2-year warranty on every Mazak machine tool technology, including our CNCs.
Remote Assist
Save time on troubleshooting with Mazak Remote Assist software on your mobile device. Show Mazak technicians your machine and they'll identify replacement parts, shortening service time and saving you money. See visual confirmation of how to complete a procedure with onscreen notes from a technician directly through the app.
Easily Identify Replacement Parts
Remote Assist enables Mazak technicians to provide visual confirmation of each step toward a solution. When machines need parts, customers can use Remote Assist to identify the correct replacement so Mazak can ship it to a field service technician for direct installation. This process eliminates an in-person diagnostics visit before the parts order, saving an average of two days of downtime.