Parts Supply Systems
Fast and reliable, Mazak’s parts support service ships parts within 24 hours
Parts are shipped 24 hours a day, 365 days a year from the World Parts Centre located at the Minokamo Plant 2 in Japan to parts centres all around the world. Within the World Parts Centre, we have a dedicated spindle repair department that is separate from the production line, improving quality and minimising machine downtime. We are able to supply parts for over 1,500 models of machines, from old to new, and we are committed to further increasing the shipment rate within 24 hours of customer orders, and supporting machines that will continue to operate as long as we can provide support.
Guaranteed Quality
Whenever you need a part for your Mazak, whether service parts for routine maintenance, wearing parts through the machines lifetime, or a new spindle at the heart of your machine, you can be assured that Mazak Original Parts are of the same quality and exacting tolerances as those used in the manufacturing of your machine or laser tool.
We are so confident in this quality that all Mazak Original Parts come with a 6-months warranty (12-months for spindles) from date of delivery, covering you against manufacturing defect or material quality.
A Lifetime of Original Parts Support
Mazak is proud of our history. Many Mazak machines continue to work reliably and consistently for decades. We are also proud to support these machine with the supply of Original Parts throughout their lifetime. We are, in fact, able to supply parts for more than 1,500 different Mazak models stretching back over 40 years into our history, with the aim of keeping them machining, turning and cutting for many years to come.
World Parts Centre
24/7 support with over 96% shipping rate within 24 hours
We respond to orders and ship spare parts to customers around the world 24 hours a day, 365 days a year so that customers can use their machines in the best possible condition. The average on-time delivery rate worldwide is over 96%.
We stock approximately 1.3 million spare parts worldwide. Utilising our network of parts centres in various countries, we select and propose the best parts to our customers based on advance preparation of maintenance parts and data on past replacement history.
Spindle Repair Programme
Our dedicated spindle repair department improves quality and shortens repair times.
Within the World Parts Centre, we have set up a dedicated spindle repair department, World Spindle Support, which is independent from the production line. We improve quality and shorten repair times by carrying out spindle repairs ourselves for customers across the world.
Repaired spindles undergo the same assembly, adjustment, balancing machine, and test run processes as new ones, and their performance and quality are maintained. The spindle parts come with a one-year warranty.
Rapid response to minimise machine downtime
We always have the parts necessary for repairs in stock to restore machines.
We are always ready to make repairs, and in emergencies we are flexible to respond to machine downtime by changing the order of priority.
European Parts Centre (EPC)
The EPC, located in Leuven, Belgium, is a fully automated warehouse which has recently increased its capacity from 2,700m2 to 5,528m2.
This state-of-the-art facility boasts the capability to ship over 20,000 parts every month, with 97% of orders shipped out on the same day if ordered within the Mazak guidelines, 365 days a year.
Right First Time Original Parts
Alongside Original Parts quality and our consistent high availability, our sophisticated European Parts Centre with automated locating and picking processes means that you can be assured that you will receive the component you ordered, right first time, every time.
Unparallelled Availability
We stock over 43,000 lines and over 55M€ value (net) of Original Parts at EPC, and in those rare instances when we do not hold stock of a component in Europe, the World Parts Centre in Japan (or our colleagues at the National Parts Centre in the USA) immediately despatch the Original Part, utilising air freight as necessary to ensure that we rapidly deliver on our customer's request.