Service & Support

Service Team

There is no one better to care for your Mazak than the people that designed and built it.

Our teams are Mazak through-and-through, with 550 dedicated and experienced team members across our European Service Organisation

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Cyber Resilience

Mazak iCONNECT™ is a new online platform for existing Mazak customers, consisting of a free suite of services. Furthermore, customers can subscribe to the M2M (Machine-2-Mazak) level of service which provides a suite of productivity enhancing functions.

The CRA is an EU regulation that establishes mandatory cyber security requirements for hardware and software products with digital elements placed on the European market. It requires manufacturers such as machine tools and laser technology providers, to build security into the design stage and provide support, including vulnerability handling and security updates throughout the operational life of the machine.

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Support Bases

Mazak has established Technology Centres around the world to provide technology solutions to customers, such as displaying the latest applications, offering advice on parts machining, equipment consulting, and various trainings. Also, Mazak has established Technical Centres to quickly carry out sales and service activities closer to customers and provide prompt support from close locations to customers around the world.

Technology Centres

The Technology Centres are the local bases to introduce technology solutions to customers by demonstrating the newest machines, displaying the latest applications, offering advice on parts machining, providing training and many other services.

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Technical Centres

A support base to facilitate faster sales and service activities closer to the customer.

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